IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-00952849.html
   My bibliography  Save this paper

Coping with outsourcing: An interaction and network perspective

Author

Listed:
  • Rhona Johnsen

    (BU - Bournemouth University [Poole])

  • Thomas Johnsen
  • Rafael Angeli Arab

Abstract

Many companies that have undertaken outsourcing projects have found themselves struggling to control the activity they once controlled in-house. This paper proposes that the root of the problem is often that companies fail to recognise the importance of managing the relationship between the outsourcing organisation and the service provider, or supplier, which performs the outsourcing activity. Adopting an interaction and network perspective on outsourcing, the authors argue that both parties involved need to take appropriate measures to manage the outsourcing Relationship and focus on developing trust and commitment as a key part of the outsourcing process. The authors draw on an illustrative case study of two companies involved in a complex outsourcing relationship that eventually failed. The case illustrates how trust and commitment supported by an atmosphere and culture conducive to developing close, strong relationships, is required to achieve long-term, mutually beneficial outsourcing relationships. The paper concludes with a discussion of key factors in the outsourcing process.

Suggested Citation

  • Rhona Johnsen & Thomas Johnsen & Rafael Angeli Arab, 2006. "Coping with outsourcing: An interaction and network perspective," Post-Print hal-00952849, HAL.
  • Handle: RePEc:hal:journl:hal-00952849
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-00952849. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.