IDEAS home Printed from https://ideas.repec.org/
MyIDEAS: Login to save this paper or follow this series

La médiation : une compétence ingérable ?

  • Damien Collard

    (CRG - Centre de recherche en gestion - CNRS : UMR7655 - Polytechnique - X)

Registered author(s):

    Cet article porte sur la mise en œuvre du programme gouvernemental " Nouveaux services - Emplois jeunes " et sur l'émergence des emplois de médiateurs dans les gares. Les dispositifs de médiation étudiés dans le cas de la SNCF sont apparus précaires et fragiles. Ils se sont heurtés à des réalités plus stables, plus solides et plus légitimes car ancrées dans les esprits, dans les habitudes et dans les routines de l'organisation. Ils ont véritablement buté sur un bloc de granit - l'ordre social et organisationnel existant - constitué par une division du travail rigide, des outils de gestion qui " écrasent " le travail réel, et une culture d'entreprise extrêmement prégnante. Cependant, malgré les freins et les résistances rencontrées en interne, le programme " Nouveaux services - Emplois jeunes " s'est traduit par un certain nombre de répercussions positives, tant au niveau des croyances que des pratiques de gestion des ressources humaines.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL: http://hal.archives-ouvertes.fr/docs/00/70/89/79/PDF/collard_GA_rer_et_comprendre_2003.pdf
    Download Restriction: no

    Paper provided by HAL in its series Post-Print with number hal-00708979.

    as
    in new window

    Length:
    Date of creation: 01 Jun 2003
    Date of revision:
    Publication status: Published, Gérer et Comprendre. Annales des Mines, 2003, 72, pp. 15-25
    Handle: RePEc:hal:journl:hal-00708979
    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00708979
    Contact details of provider: Web page: https://hal.archives-ouvertes.fr/

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-00708979. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (CCSD)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.