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Valuing time: Moderate download times can improve online goal pursuit

Author

Listed:
  • Anne-Laure Sellier

    (SUNY - State University of New York)

  • Amitava Chattopadhyay

    (INSEAD - Institut Européen d'administration des Affaires)

Abstract

This research examines how the length of time for which a goal is interrupted affects goal pursuit, in an online context. Goal interruption duration in the form of long download time duration has been identified as a significant impediment to electronic commerce. It is believed that a faster download time is always better to motivate web users to keep surfing. We challenge this belief. In three studies, we find that, under certain circumstances, longer rather than shorter download times motivate web users to keep surfing longer. The counterintuitive pattern of effects can be explained by web users' fit experiences (Higgins, 2000) while surfing. In particular, our findings suggest that when online surfing "feels right", web users think that online information is right.

Suggested Citation

  • Anne-Laure Sellier & Amitava Chattopadhyay, 2009. "Valuing time: Moderate download times can improve online goal pursuit," Post-Print hal-00668719, HAL.
  • Handle: RePEc:hal:journl:hal-00668719
    DOI: 10.1016/j.jcps.2009.02.014
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    Cited by:

    1. Okazaki, Shintaro & Mendez, Felipe, 2013. "Perceived Ubiquity in Mobile Services," Journal of Interactive Marketing, Elsevier, vol. 27(2), pages 98-111.

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