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AMCIS 2025 Montréal Threshold Dynamics Between Job Demands and Technology's Perceived Usefulness for Strain Moderation Emergent Research Forum (ERF) Paper

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  • Olivier Arsene

    (EESC-GEM Grenoble Ecole de Management, CERGAM de Toulon - Centre d'Études et de Recherche en Gestion d'Aix-Marseille/Equipe de recherche de Toulon - CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon)

  • Claudio Vitari

    (CERGAM de Toulon - Centre d'Études et de Recherche en Gestion d'Aix-Marseille/Equipe de recherche de Toulon - CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon, LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique)

Abstract

Healthcare professionals in France face significant challenges, including workforce shortages, rising administrative burdens, and high job demands, which contribute to professional strain and burnout. Health Information Technologies (HIT) have emerged as potential resources to mitigate these stressors by enhancing efficiency and care quality. However, the interplay between job demands and the perceived usefulness of HIT in reducing strain remains underexplored. This study applies the Job Demand-Resource (JD-R) model to healthcare professionals to investigate how job demands influence HIT's ability to function as a perceived useful resource for strain moderation. We hypothesize an inverted U-shaped relationship, where HIT usefulness increases with job demands up to a threshold, beyond which technostress diminishes its benefits. A quantitative survey will assess these dynamics among French healthcare professionals. Findings aim to inform policymakers and developers on designing HIT solutions that effectively support healthcare workers without exacerbating their strain.

Suggested Citation

  • Olivier Arsene & Claudio Vitari, 2025. "AMCIS 2025 Montréal Threshold Dynamics Between Job Demands and Technology's Perceived Usefulness for Strain Moderation Emergent Research Forum (ERF) Paper," Grenoble Ecole de Management (Post-Print) hal-05251766, HAL.
    • Handle: RePEc:hal:gemptp:hal-05251766
    Note: View the original document on HAL open archive server: https://hal.science/hal-05251766v1
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