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A Community Maturity Model : a field application for supporting new strategy building

Author

Listed:
  • Imed Boughzala

    (IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management)

Abstract

Nowadays, we assist in an exponential growth of online communities and social networks. The community-based knowledge management (KM) approach has become one of the most effective instruments in KM. Despite the demonstrated role of communities in sharing, organizing and creating knowledge, the literature is still missing standards for assessing their maturity. Even if several knowledge-oriented maturity models are provided at the enterprise level, few are focusing on communities as a mechanism for organizations to manage knowledge. This paper proposes a new Community Maturity Model (CoMM) that was developed during a series of Focus Group meetings with professional KM experts. This CoMM assesses members' participation, collaboration and decision-making, and the KM capacity of any community. The model was piloted and subsequently applied in the field. This paper reports on the CoMM application within an Alumni association of a French university in order to support the building of its new strategy.

Suggested Citation

  • Imed Boughzala, 2014. "A Community Maturity Model : a field application for supporting new strategy building," Grenoble Ecole de Management (Post-Print) hal-01244284, HAL.
    • Handle: RePEc:hal:gemptp:hal-01244284
    DOI: 10.1080/12460125.2014.857203
    as

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