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Total Quality Management in the African business community of Burkina Faso: a change in perspective on knowledge development

Author

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  • Karsten, L.
  • Pennink, B.

    (Groningen University)

Abstract

During the 1990s Total Quality Management (TQM) became diffused to Burkina Faso. The overarching logic of privatization due to Structural Adjustment Programs prepared the ground for far-reaching changes in management practices. TQM became exhorted as a new way of manufacturing. This new management concept was presented as a crucial part of new corporate success and put strong emphasis on empowerment of employers, customer service and charismatic leadership. Interviews with top and middle management in a range of Burkinabé companies showed a willingness for mimetic learning but it turned out that translating the concept into specific new practices by way of new routines remained a complex matter. Although this management concept sometimes became part of the dispositional practice of managers ? a new habitus ? company practices could be better characterized as improvisation on quality improvement.

Suggested Citation

  • Karsten, L. & Pennink, B., 2007. "Total Quality Management in the African business community of Burkina Faso: a change in perspective on knowledge development," CDS Research Reports CDS-25, University of Groningen, Centre for Development Studies (CDS).
    • Handle: RePEc:gro:rugcds:cds-25
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    File URL: http://irs.ub.rug.nl/ppn/317807692
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    Cited by:

    1. Nicolas Carbonell & Theophile Bindeoue Nasse & Jesus Briceno M & Alidou Ouedraogo, 2020. "Rethinking Recruitment Methods in Africa for A Better Management: An Evidence from Businesses in Burkina Faso," International Journal of Social Sciences Perspectives, Online Academic Press, vol. 7(2), pages 81-88.

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