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Conflict Management in Interorganizational Projects: An Integrative Analysis of Two Longitudinal Case Studies in Information Systems

Author

Listed:
  • Stéphanie Missonier

    () (HEC Lausanne
    UNIL, Faculty of Business and Economy)

  • Frédérique Chedotel

    () (IGR – Graduate School of Management, University of Rennes
    CREM UMR-CNRS 6211)

  • Sabrina Loufrani-Fedida

    () (University of Nice Sophia Antipolis, France
    GREDEG CNRS)

Abstract

This paper investigates a subject of huge importance in the field of project management: conflict management in interorganizational projects. In response to the limits of prior studies, we propose to develop an integrative analysis that combines the types of conflict, the multi-stakeholders, and the dynamic nature of conflicts in interorganizational projects. We also propose to highlight the role played by conflict management. We base our analysis on a comparison of two longitudinal case studies of information systems interorganizational projects (one case of failure and one of success). Our findings show how conflict episodes between stakeholders chain over time and how one type of conflict may trigger another. Consequently, we provide an analysis helpful to project managers by highlighting the means of management that can help them transform detrimental conflict into constructive conflict.

Suggested Citation

  • Stéphanie Missonier & Frédérique Chedotel & Sabrina Loufrani-Fedida, 2014. "Conflict Management in Interorganizational Projects: An Integrative Analysis of Two Longitudinal Case Studies in Information Systems," GREDEG Working Papers 2014-26, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), University of Nice Sophia Antipolis.
  • Handle: RePEc:gre:wpaper:2014-26
    Note: To request an electronic copy of this paper, please email the corresponding author at sabrina.loufrani@unice.fr
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