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Get in with a Foreigner: Consumer Trust in Domestic and Foreign Banks

Author

Listed:
  • Werner Bönte

    (University of Wuppertal)

  • Ute Filipiak

    (Georg-August-University Göttingen)

  • Sandro Lombardo

    (University of Wuppertal)

Abstract

Prior research suggests that trust plays an important role for individuals' participation in stock markets. This paper focuses on potential customers in retail banking markets and empirically investigates their trust in foreign banks and domestic banks. Using a large survey on savings patterns of Indian households, we find that potential retail banking customers in India are less likely to trust foreign banks with their money than Indian private banks. However, our results also suggest that highly educated Indians using information sources tend to have more confidence in foreign banks than in Indian private banks.

Suggested Citation

  • Werner Bönte & Ute Filipiak & Sandro Lombardo, 2015. "Get in with a Foreigner: Consumer Trust in Domestic and Foreign Banks," Courant Research Centre: Poverty, Equity and Growth - Discussion Papers 180, Courant Research Centre PEG.
  • Handle: RePEc:got:gotcrc:180
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    References listed on IDEAS

    as
    1. Zoran Ivković & Scott Weisbenner, 2005. "Local Does as Local Is: Information Content of the Geography of Individual Investors' Common Stock Investments," Journal of Finance, American Finance Association, vol. 60(1), pages 267-306, February.
    2. Chinn, Menzie D. & Ito, Hiro, 2006. "What matters for financial development? Capital controls, institutions, and interactions," Journal of Development Economics, Elsevier, vol. 81(1), pages 163-192, October.
    3. Werner Boente & Ute Filipiak, 2011. "Financial Investments, Information Flows, and Caste Affiliation - Empirical Evidence from India," Schumpeter Discussion Papers sdp11014, Universitätsbibliothek Wuppertal, University Library.
    4. Bönte, Werner & Filipiak, Ute, 2012. "Financial literacy, information flows, and caste affiliation: Empirical evidence from India," Journal of Banking & Finance, Elsevier, vol. 36(12), pages 3399-3414.
    5. Richard Grabowski, 1998. "Development, markets and trust," Journal of International Development, John Wiley & Sons, Ltd., vol. 10(3), pages 357-371.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Trust; Banking; India;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • Z1 - Other Special Topics - - Cultural Economics

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