Developing and Evaluating Methods for User Statisfaction Measurement
The role of the IS department has changed considerably during the last decade. With IS having a much broader impact on organizational effectiveness and strategy, many more IS departments are required to justify their role and to adopt a customer based approach to serving the users in the organization. Evaluating the quality of their services and measuring user satisfaction is becoming more and more common practice. Although some validated instruments have been available to measure user satisfaction, they have been limited in the flexibility they provide to fit an organization's specific measurement needs. IS departments or organizations can certainly use the previously developed instruments as a starting point for developing their own tools, but they will also need to define their evaluation objectives, who they want to survey, when they want to survey, about what, etc.
To our knowledge, this item is not available for
download. To find whether it is available, there are three
1. Check below under "Related research" whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
|Date of creation:||1998|
|Date of revision:|
|Contact details of provider:|| Postal: Canada; Universite Laval, Faculte des sciences de l'administration. Pavillon des sciences de l'administration. Universite laval, Quebec, Canada G1K 7P4|
Phone: (418) 656-2180
Web page: http://www.fsa.ulaval.ca/
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:fth:lavadm:98-027. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Thomas Krichel)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.