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The BPO Challenge: Leveraging Capabilities, Creating Opportunities

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  • Fatima Lourdes E. Del Prado

Abstract

There may not be a single standard approach to developing the ICT-BPO sector, the successful experiences of developing countries can provide useful insights and practical lessons for countries contemplating to set up their ICT-BPO service industries. Using data from the Philippines, this paper describes the evolution of ICT-BPO services exports in the country and examines the factors that facilitated its transition from providing low-end contact center services, to back-office operations, and to higher value-added services.

Suggested Citation

  • Fatima Lourdes E. Del Prado, 2015. "The BPO Challenge: Leveraging Capabilities, Creating Opportunities," Working Papers id:7245, eSocialSciences.
    • Handle: RePEc:ess:wpaper:id:7245
    Note: Institutional Papers
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    File URL: http://www.esocialsciences.org/Articles/show_Article.aspx?acat=InstitutionalPapers&aid=7245
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