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Should Countries Be More Like Shopping Malls? A Proposal for Service Performance Guarantees

Author

Listed:
  • Alan Gelb
  • Vijaya Ramachandran
  • Matt Juden
  • Alice Rossignol

Abstract

Many developing countries have made progress in political openness and economic management but still struggle to attract private sector investments, at least outside of narrow, resource-based enclaves. Potential investors to these countries have many concerns that can broadly be classified into high costs and high actual or perceived risks. Drawing on insights from existing guarantees offered by bilateral development agencies, national governments, utility companies, and even shopping malls, we suggest that Service Performance Guarantees can be part of the solution. [CGD Briefs].

Suggested Citation

  • Alan Gelb & Vijaya Ramachandran & Matt Juden & Alice Rossignol, 2016. "Should Countries Be More Like Shopping Malls? A Proposal for Service Performance Guarantees," Working Papers id:11280, eSocialSciences.
    • Handle: RePEc:ess:wpaper:id:11280
    Note: Institutional Papers
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