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Online Reputation and Debt Capacity

Author

Listed:
  • Derrien, François

    (HEC Paris)

  • Garel, Alexandre

    (Audencia Business School)

  • Romec, Arthur

    (Toulouse Business School)

  • Weisskopf, Jean-Philippe

    (EHL Hospitality Business School)

Abstract

This paper explores the effects of online customer ratings on financial policy. Using a large sample of Parisian restaurants, we find a positive and economically significant relation between customer ratings and bank debt. We use the locally exogenous variations in customer ratings resulting from the rounding of scores in regression discontinuity tests to establish causality. Customer ratings have more impact on debt when information asymmetry is higher. They affect financial policy through a reduction in cash flow risk and greater resilience to demand shocks. Restaurants with good ratings use their extra debt to invest in tangible assets.

Suggested Citation

  • Derrien, François & Garel, Alexandre & Romec, Arthur & Weisskopf, Jean-Philippe, 2020. "Online Reputation and Debt Capacity," HEC Research Papers Series 1367, HEC Paris.
    • Handle: RePEc:ebg:heccah:1367
    DOI: 10.2139/ssrn.3538313
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    Cited by:

    1. Ke & Ma & Sophie Yanying Sheng & Haitian Xie, 2023. "Employer Reputation and the Labor Market: Evidence from Glassdoor.com and Dice.com," Papers 2305.02587, arXiv.org, revised Sep 2023.

    More about this item

    Keywords

    online reputation; customer ratings; corporate debt; corporate investment;
    All these keywords.

    JEL classification:

    • G14 - Financial Economics - - General Financial Markets - - - Information and Market Efficiency; Event Studies; Insider Trading
    • G32 - Financial Economics - - Corporate Finance and Governance - - - Financing Policy; Financial Risk and Risk Management; Capital and Ownership Structure; Value of Firms; Goodwill
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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