In the Service of the Society: Labour Management Practices in the Australian Life Insurance Industry to 1940
This paper considers the labour management practices in use in Australian life insurance industry during the inter war period. Using the Australian Mutual Provident as a case study, it is argued that the specific human resource management practices evolved to deal with separate sets of problems arising from the functions of the life insurance business and the manner in which the principal/agent problem manifested. The differing nature of work associated with the sales and management of life insurance fostered the development of primary and secondary labour markets in which the benefits flowing to one were superior to those accruing to the other.
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