IDEAS home Printed from https://ideas.repec.org/p/dar/wpaper/48092.html
   My bibliography  Save this paper

Organisational-Oriented Service Architecture: Using the Workflow Management Approach to Control Service System Execution

Author

Listed:
  • Link, Marco
  • Ortner, Erich

Abstract

The research field "Services Science" deals with the opportunities and challenges arising inside and outside of organizations in service sectors, aiming at the industrialization (global division of labor and automation) of these sectors. This goal can only be reached when the performance know-how an individual needs to execute a task can be language-critically reconstructed and managed with the aid of computers, as is the case with application software. By transforming the performance know-how into a linguistic schema that has been set up according to a human task, this "materialized know-how" -through the linguistic carrierbecomes available like a serviceable tool. Under these circumstances, we could introduce a service abstraction with two types of services (composite and operational) which are controlled by workflow management systems.

Suggested Citation

  • Link, Marco & Ortner, Erich, 2009. "Organisational-Oriented Service Architecture: Using the Workflow Management Approach to Control Service System Execution," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 48092, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:48092
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/48092/
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:dar:wpaper:48092. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dekanatssekretariat (email available below). General contact details of provider: https://edirc.repec.org/data/ivthdde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.