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One Size Does Not Fit All: Developing Robot User Types for Office Robots

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  • Stock-Homburg, Ruth
  • Heitlinger, Lea

Abstract

Office robots can be a solution to the shortage of skilled workers in certain areas. They perform tasks automatically and work around the clock. Examples of tasks performed by these robots include data processing, clerical work, and administrative tasks. We propose five types of robot users based on interviews after real-life use cases of an office robot. We investigate these types in an online study that shows relevant patterns associated with each type and first indications of type distribution. By using these individual robot user types, organizations can tailor robot implementation to their workforce and create ideal human-robot interactions in the workplace.

Suggested Citation

  • Stock-Homburg, Ruth & Heitlinger, Lea, 2023. "One Size Does Not Fit All: Developing Robot User Types for Office Robots," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 138889, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:138889
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/138889/
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    File URL: https://link.springer.com/chapter/10.1007/978-3-031-35602-5_15
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