Customer Satisfaction/Dissatisfaction: Aspects And Measures
Total Quality as a means of obtaining customer satisfaction. Analysis of literature on CS/D and the identification of measurement methodologies CD/S for services.
|Length:||43 pages Keywords :|
|Date of creation:||Dec 1997|
|Date of revision:|
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- Alessandro Sembenelli & Laura Rondi & Fabio Schiantarelli & Brian Sack, 1993. "Firms' Financial And Real Responses To Business Cycle Shocks And Monetary Tightening: Evidence For Large And Small Italian Companies," CERIS Working Paper 199305, Institute for Economic Research on Firms and Growth - Moncalieri (TO).
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