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Sustainable Container Haulage Industry In Malaysian West Ports: Service Quality Perspective

Author

Listed:
  • D. N. Shariff Author_Email: dnoor@umt.edu.my

    (Faculty of Maritime Studies and Marine Science, University Malaysia Terengganu)

  • A.H. Saharuddin

    (School of Business, University of Liberal Arts Bangladesh, Dhaka, Bangladesh,)

  • Sabri Ahmad

    (Laboratory of Computational Statistics and Operations Research, INSPEM, and Department of Mathematics, Faculty of Science, Universiti Putra Malaysia)

Abstract

No abstract is available for this item.

Suggested Citation

  • D. N. Shariff Author_Email: dnoor@umt.edu.my & A.H. Saharuddin & Sabri Ahmad, 2011. "Sustainable Container Haulage Industry In Malaysian West Ports: Service Quality Perspective," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-591, Conference Master Resources.
  • Handle: RePEc:cms:2icb11:2011-591
    as

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    References listed on IDEAS

    as
    1. De Santis, Giorgio & imrohoroglu, Selahattin, 1997. "Stock returns and volatility in emerging financial markets," Journal of International Money and Finance, Elsevier, vol. 16(4), pages 561-579, August.
    2. Aggarwal, Reena & Inclan, Carla & Leal, Ricardo, 1999. "Volatility in Emerging Stock Markets," Journal of Financial and Quantitative Analysis, Cambridge University Press, vol. 34(01), pages 33-55, March.
    3. Harvey, Campbell R, 1995. "Predictable Risk and Returns in Emerging Markets," Review of Financial Studies, Society for Financial Studies, vol. 8(3), pages 773-816.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    Sustainable Service Quality; Haulage Industry; Business-to-Customer Setting;

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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