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Customer-Oriented Open Data for Accessible Transit: A Case Study in Contra Costa County

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  • Meng, Joshua PhD
  • Kurzhanskiy, Alex PhD

Abstract

This report presents a set of proposed open data specifications for the development of an Operational Data Portal (ODP) to support customer-oriented “smart” apps for travelers with special needs, particularly seniors and people with disabilities, in Contra Costa County. The ODP would aggregate and organize data from various mobility service providers, individual riders, and community organizations to be accessed by software developers of digital trip planners, trip booking and scheduling services, passenger feedback mechanisms, and service performance evaluation tools. The report concludes that the establishment of an open data platform along with supporting applications will improve the riderexperience and facilitate operating efficiency and coordination among accessible transit providers. It recommends further research to align the proposed data specifications with emerging transportation data standards, enhance the integration of unstructured data, and develop inclusive systems for customers with limited access to smart devices.

Suggested Citation

  • Meng, Joshua PhD & Kurzhanskiy, Alex PhD, 2026. "Customer-Oriented Open Data for Accessible Transit: A Case Study in Contra Costa County," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt9tk5f1w7, Institute of Transportation Studies, UC Berkeley.
    • Handle: RePEc:cdl:itsrrp:qt9tk5f1w7
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