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Customer-Oriented Open Data Can Help Make Transit More Accessible to Seniors and People with Disabilities

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  • Meng, Joshua PhD
  • Kurzhanskiy, Alex PhD

Abstract

Ensuring equitable access to transportation services is critical for supporting the mobility needs of seniors and people with disabilities. In Contra Costa County, California, these populations face significant challenges in finding and using reliable and accessible transit—on demand microtransit services such as paratransit, and other multi-passenger/pooled shuttles or vans—due to the lack of a centralized up-to-date, customer-oriented informational system. These problems are compounded by the difficulties of arranging travel to multiple locations or scheduling trips with different mobility service providers (including paratransit agencies, community-based transit programs, and volunteer drivers programs).

Suggested Citation

  • Meng, Joshua PhD & Kurzhanskiy, Alex PhD, 2026. "Customer-Oriented Open Data Can Help Make Transit More Accessible to Seniors and People with Disabilities," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt7qd30292, Institute of Transportation Studies, UC Berkeley.
    • Handle: RePEc:cdl:itsrrp:qt7qd30292
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