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Evaluation Of The Transit Information System In Southern California

Author

Listed:
  • Le Colletter, Emmanuel
  • Yim, Youngbin
  • Hall, Randolph

Abstract

This report presents a study of the effectiveness of the transit telephone information system on trip behavior at Metropolitan Transit Authority ( MTA), from both the user's and the operator's perspective. The objectives of the experiment were: 1) to assess the perception of dynamic transit information service, 2) to identify the media which can most effectively disseminate transit information, and 3) to compare the information service by human operators with the service by an automated system. The study looks at both the supply and the demand side of the provision of telephone information. It explores the way transit information is recorded and used by callers, and looks at the potential impact on their mode choice decision.

Suggested Citation

  • Le Colletter, Emmanuel & Yim, Youngbin & Hall, Randolph, 1993. "Evaluation Of The Transit Information System In Southern California," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt7m43h4dg, Institute of Transportation Studies, UC Berkeley.
    • Handle: RePEc:cdl:itsrrp:qt7m43h4dg
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    Citations

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    Cited by:

    1. Chang Yi & Benjamin K. Rasmussen & Daniel A. Rodriguez, 2006. "Understanding the Relationship Between Physical and Virtual Representations of Transit Agencies," Transportation Planning and Technology, Taylor & Francis Journals, vol. 30(2-3), pages 225-247, December.
    2. Yim, Youngbin & Hall, Randoph & Koo, Ronald & Miller, Mark A., 1998. "Trav Info Evaluation Traveler Response Element: Trav Info 817-1717 Caller Study Phase 1 Results," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt9tq4d8sj, Institute of Transportation Studies, UC Berkeley.

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