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What Should Agencies Measure to Decide If Microtransit Is Working?

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  • Hyland, Michael PhD
  • Watkins, Kari PhD
  • Shaheen, Susan PhD
  • Martin, Elliot PhD

Abstract

California state agencies, public transit agencies, and cities have invested in dozens of microtransit pilot programs, often with the stated goals of improving access, filling gaps in fixed-route public transit service, and serving communities that are difficult to reach by traditional bus or rail. As microtransit services mature, agencies increasingly face decisions about whether to expand, modify, or discontinue microtransit services—and how to allocate scarce operating funds across competing transit priorities.Despite growing investment, there is no consistent approach to measuring whether microtransit services are delivering meaningful benefits relative to their costs, or whether those benefits are equitably distributed. Without clear and well-balanced performance metrics, agencies risk drawing the wrong conclusions about success or failure.

Suggested Citation

  • Hyland, Michael PhD & Watkins, Kari PhD & Shaheen, Susan PhD & Martin, Elliot PhD, 2026. "What Should Agencies Measure to Decide If Microtransit Is Working?," Institute of Transportation Studies, Working Paper Series qt6bh6n1p7, Institute of Transportation Studies, UC Davis.
    • Handle: RePEc:cdl:itsdav:qt6bh6n1p7
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