Customer Satisfaction and Competencies: an Econometric Study of an Italian Bank
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- Paola Gritti & Nicolai Foss, 2010. "Customer satisfaction and competencies: an econometric study of an Italian bank," Applied Economics Letters, Taylor & Francis Journals, vol. 17(18), pages 1811-1817.
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KeywordsCustomer satisfaction; loyalty; long-term relations; financial and not-financial customer value;
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