The Satisfaction with Healthcare Services in the Emirate of Dubai using Dubai Household Survey-2014: Inpatient Admission

Population of Emirate of Dubai is 2.8 Million. Dubai Health Authority (DHA) is the government entity that oversees healthcare in the emirate. Therefore, it is important to measure patients’ satisfaction level with healthcare services in the Emirate, to improve the services provided. This study (secondary data analysis) that was collected through complex stratified (geographic area), multistage probability sampling. The study examines the satisfaction level with healthcare services in the Emirate of Dubai compared to those who were admitted as inpatients during the last 12 months by using ordered logistics regression. Satisfaction was used as an dependent variable and many independent variables were used in the model including suffering from a chronic disease, admission as an inpatient during the last 12 months. Other covariates included were age, gender, insurance type, nationality. With respect to satisfaction level with healthcare services; we found there is no difference with having or not having a chronic disease, there is no difference between being male or a female and no difference with the age. All other insurance types less likely to be satisfied compared to private insurance as a reference group. All other nationalities in Dubai are more likely to be satisfied compared to UAE nationals as a reference group. Not being admitted as in patient during the last 12 months in the emirate of Dubai are more likely to be satisfied with the healthcare services compared to being admitted in the government sector as a reference group. Improving the healthcare services in the Emirate of Dubai in the government sector through public private partnership and competing with the private sector to improve the services among all government health providers including quality of care and waiting time.