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Public Perception and Police Delivery

Author

Listed:
  • Yener Altunbas

    (Bangor University)

  • Shanti Chakravarty

    (Bangor University)

  • Martina Feilzer

    (Bangor University)

Abstract

One of the difficulties of measuring performance in the deliver y of police services from surveys is the problem of reconciling views about the quality of policing of distinct groups of respondents with different prior outlook about policing. This paper suggests a method for addressing the problem of the differences in the demographic composition of victims and non-victims of crime to draw robust conclusions. It appears that perceptions of victims of crime about the responsiveness of the police to requests for help are more pessimistic than the perceptions of those who express an opinion about the service they would receive in the hypothetical case of themselves becoming victims of crime.

Suggested Citation

  • Yener Altunbas & Shanti Chakravarty & Martina Feilzer, 2010. "Public Perception and Police Delivery," Working Papers 10001, Bangor Business School, Prifysgol Bangor University (Cymru / Wales).
    • Handle: RePEc:bng:wpaper:10001
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    File URL: http://www.bangor.ac.uk/business/docs/BBSWP10001.pdf
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    More about this item

    Keywords

    British Crime Survey (BCS); Public confidence in police; Efficient policing; Measuring performance; Victims; Non-victims;
    All these keywords.

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H40 - Public Economics - - Publicly Provided Goods - - - General
    • K40 - Law and Economics - - Legal Procedure, the Legal System, and Illegal Behavior - - - General

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