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An Evaluation of the Electronic Pension Payment System in Tajikistan

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  • Asian Development Bank (ADB)

Abstract

In 2009, Tajikistan became one of the first countries in Central Asia to implement electronic payments to pensioners. As of October 2012, the electronic system had been implemented in 15 of 68 districts, covering 192,000 of Tajikistan’s approximately 596,000 pensioners. This study shows that this change has had positive effects, especially on perceived convenience and wait times. However, not all pensioners have benefitted equally from the change in payment system. In particular, rural pensioners have had challenges and experienced increased wait and travel times. The evaluation points to a number of areas where improvements can lead to enhanced service delivery for the pensioners and increased cost efficiency.

Suggested Citation

  • Asian Development Bank (ADB), 2013. "An Evaluation of the Electronic Pension Payment System in Tajikistan," ADB Reports RPT135582-3, Asian Development Bank (ADB), revised 15 Aug 2013.
    • Handle: RePEc:asd:wpaper:rpt135582-3
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    File URL: http://www.adb.org/sites/default/files/pub/2013/electronic-pension-payment-system-tajikistan.pdf
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    Cited by:

    1. Roman Mogilevskii & Shokhboz Asadov, 2018. "Financial Inclusion, Regulation, Financial Literacy, and Financial Education in Tajikistan," Working Papers id:12821, eSocialSciences.

    More about this item

    Keywords

    gpension payment system; tajikistan; electronic payments; government to person; G2P; pension; Amonatbank; social insurance; pensioner; electronic pension payment; public management and finance;
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