Application Of Total Quality Management (Tqm) Systems And Programs (Deming/Juran/Six Sigma) To Lower Instructional Cost& Increase Quality Of Service In Colleges Of Agriculture
I. History of the TQM movement II. Nature of the Problem: Escalating Costs of Instruction and Reduced Revenue III. Use of Cause-Effect Analysis (Isikawa Diagrams) IV. DMAIC Analysis and Six Sigma V. Use of Computer Software in DMAIC and Six Sigma VI. Summary and Conclusions
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