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Application Of Total Quality Management (Tqm) Systems And Programs (Deming/Juran/Six Sigma) To Lower Instructional Cost& Increase Quality Of Service In Colleges Of Agriculture

Author

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  • Nefstead, Ward E.
  • Gillard, Steve A.

Abstract

I. History of the TQM movement II. Nature of the Problem: Escalating Costs of Instruction and Reduced Revenue III. Use of Cause-Effect Analysis (Isikawa Diagrams) IV. DMAIC Analysis and Six Sigma V. Use of Computer Software in DMAIC and Six Sigma VI. Summary and Conclusions

Suggested Citation

  • Nefstead, Ward E. & Gillard, Steve A., 2004. "Application Of Total Quality Management (Tqm) Systems And Programs (Deming/Juran/Six Sigma) To Lower Instructional Cost& Increase Quality Of Service In Colleges Of Agriculture," 2004 Annual meeting, August 1-4, Denver, CO 20335, American Agricultural Economics Association (New Name 2008: Agricultural and Applied Economics Association).
  • Handle: RePEc:ags:aaea04:20335
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