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Total Quality Management Practice in Croatian Language Service Provider Companies

In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018

Author

Listed:
  • Seljan, Sanja

Abstract

The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001:2015 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment.

Suggested Citation

  • Seljan, Sanja, 2018. "Total Quality Management Practice in Croatian Language Service Provider Companies," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 461-469, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    • Handle: RePEc:zbw:entr18:183859
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    More about this item

    Keywords

    Quality Management (QM); Total Quality Management (TMQ); Language Service Provider (LSP); Croatia; micro and small companies; SMEs;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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