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Reasoning: From Fast To Wise

In: AGENTIC ARTIFICIAL INTELLIGENCE Harnessing AI Agents to Reinvent Business, Work, and Life

Author

Listed:
  • Pascal Bornet
  • Jochen Wirtz
  • Thomas H. Davenport
  • David De Cremer
  • Brian Evergreen
  • Phil Fersht
  • Rakesh Gohel
  • Shail Khiyara

Abstract

On a crisp October morning in 2023, the CEO of a major logistics company faced what she later called “the most expensive fifteen minutes of my career.” Their newly implemented AI system had just rerouted $1.2 million worth of temperature-sensitive pharmaceutical shipments to avoid an approaching storm system. A smart move—except the AI hadn’t considered that the alternate routes violated international pharmaceutical transport regulations. By the time human operators caught the error, thousands of shipments were headed toward ports that couldn’t legally accept them…

Suggested Citation

  • Pascal Bornet & Jochen Wirtz & Thomas H. Davenport & David De Cremer & Brian Evergreen & Phil Fersht & Rakesh Gohel & Shail Khiyara, 2025. "Reasoning: From Fast To Wise," World Scientific Book Chapters, in: AGENTIC ARTIFICIAL INTELLIGENCE Harnessing AI Agents to Reinvent Business, Work, and Life, chapter 7, pages 165-195, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789819815678_0007
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