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Knowledge Management

In: Open Innovation and Knowledge Management in Small and Medium Enterprises

Author

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  • Helio Aisenberg Ferenhof

Abstract

This chapter presents what knowledge is, the types of knowledge, what knowledge management (KM) is about, and how knowledge is created and shared. Knowledge is the most critical asset an organization possesses. It is inherent in people and forms the organizational intellectual capital. However, sharing, acquiring, and storing knowledge is problematic if it is in a tacit format. Therefore, it should be converted into explicit knowledge. KM seeks to “get the best out of it”. Components, standards, and processes must be understood and incorporated into the organization to do effective KM, ensuring that knowledge can be extracted from people’s minds and internalized into the company as organizational knowledge. This enables the development of goods, services, business processes, and systems.

Suggested Citation

  • Helio Aisenberg Ferenhof, 2025. "Knowledge Management," World Scientific Book Chapters, in: Susanne Durst & Serdal Temel & Helio Aisenberg Ferenhof (ed.), Open Innovation and Knowledge Management in Small and Medium Enterprises, chapter 4, pages 53-71, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789819807994_0004
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    More about this item

    Keywords

    Open Innovation; Knowledge Management; Innovation Management; Small and Medium Enterprises; Sustainable Business Development; Sustainable Small Business Management; SMEs; Small Firms;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups

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