The Influence Of Knowledge Management Capability And Knowledge Management Infrastructure On Market-Interrelationship Performance: An Empirical Study On Hospitals

The fierceness of competition and the barriers to knowledge management has embraced the healthcare industry. In this study the benefits of knowledge management capability and infrastructure are examined to resolve these problems, based on the resource-based view. In addition, based on the process-oriented perspective, the innovation on business process will be used as a mediator to improve specific business value in the healthcare industry. From the empirical data, this study finds knowledge management capability and technical context of knowledge infrastructure benefit market-interrelationship performance through the innovation on business process. Especially, cultural knowledge infrastructure is beneficial to market-interrelationship performance directly and indirectly. Surprisingly, structural knowledge management infrastructure falls to affect innovation on business process. The reason might be the high degree in centralization within the hospital. However, this study also generally demonstrates the proposed model. The findings illustrate the significance of the perspective of practice and provide guidance for further research. Finally, the inherent limitations are also mentioned.