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Users = Designers: A Participatory Approach In Designing Knowledge Mangement System

In: Knowledge Management Competencies and Professionalism

Author

Listed:
  • DINESH RATHI

    (School of Library and Information Studies, University of Alberta, Edmonton, Alberta, Canada)

  • MICHAEL B. TWIDALE

    (Graduate School of Library & Information Science, University of Illinois at Urbana-Champaign, Champaign, Illinois, 61820, USA)

  • VANDANA SINGH

    (School of Library & Information Science, University of North Texas, Denton, Texas, 76205, USA)

  • ANKUR SINGH BISEN

    (Tata Quality Management Services, Pune, India)

Abstract

This paper describes a case study of developing and deploying a knowledge management system (KMS) in an organization. Knowledge Management (KM) initiative described in this paper is unique because it is being developed by using participatory approach by the Cross Functional Team (CFT). This paper describes a practical and systematic approach to conceptualization, development and deployment of KMS. The aim of this paper is to share the holistic view of KM initiatives and the steps taken to achieve the goal of KM development and deployment. The sharing the process of KM development and deployment would benefit organizations that are on the verge of starting KM initiative. The paper also interweaves practical approach with theoretical concept.

Suggested Citation

  • Dinesh Rathi & Michael B. Twidale & Vandana Singh & Ankur Singh Bisen, 2008. "Users = Designers: A Participatory Approach In Designing Knowledge Mangement System," World Scientific Book Chapters, in: Suliman Hawamdeh & Kimberly Stauss & Franz Barachini (ed.), Knowledge Management Competencies and Professionalism, chapter 16, pages 183-194, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812837578_0016
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