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Software Maintenance Quality Management Policy Model

In: Quality Management: A New Era

Author

Listed:
  • CHI-CHUNG LEUNG

    (School of Busniess and Administration, The Open University of Hong Kong, Hong Kong)

  • SIU-LEUNG CHUNG

    (School of Busniess and Administration, The Open University of Hong Kong, Hong Kong)

Abstract

The effort required to service maintenance requests on an application software increases as the software ages and deteriorates. Thus, it may be economical to replace an aged software with a freshly written one to contain the escalating cost of maintenance. We develop a normative model of software maintenance and replacement effort that enables us to study the optimal policies for software replacement. This model serves as a quality management tool for an organization for the assurance of the smooth functioning of the information systems.

Suggested Citation

  • Chi-Chung Leung & Siu-Leung Chung, 2005. "Software Maintenance Quality Management Policy Model," World Scientific Book Chapters, in: Jimmy Chan & Reggie Kwan & Eric Wong (ed.), Quality Management: A New Era, chapter 14, pages 166-176, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812701930_0014
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