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Managing Knowledge Across The Boundaries Of A Virtual Organization

In: Knowledge Management Nurturing Culture, Innovation, and Technology

Author

Listed:
  • SUSAN GASSON

    (College of Information Science and Technology, Drexel University, 3141 Chestnut Street, Philadelphia, PA 19104-2875, USA)

  • EDWIN M. ELROD

    (College of Information Science and Technology, Drexel University, 3141 Chestnut Street, Philadelphia, PA 19104-2875, USA)

Abstract

This paper examines the knowledge-sharing and knowledge-management behaviors exhibited in a field study of the eCommerce systems group of a global service firm. The study demonstrates the mixture of virtual and physical mechanisms employed for distributed knowledge management, when these cross functional and organizational boundaries. The contribution of this paper is to provide a framework for how such groups manage distributed knowledge in practice and to suggest a fifth type of boundary object in addition to the four forms originally identified by Star (1989). The findings of the study have significant implications for how we design virtual systems for distributed management collaboration, as they suggest that many knowledge-sharing forms are not amenable to support within a computer-based system environment. Formal knowledge-sharing systems must operate within a context of informal, social networking and information exchange.

Suggested Citation

  • Susan Gasson & Edwin M. Elrod, 2005. "Managing Knowledge Across The Boundaries Of A Virtual Organization," World Scientific Book Chapters, in: Suliman Hawamdeh (ed.), Knowledge Management Nurturing Culture, Innovation, and Technology, chapter 41, pages 479-490, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812701527_0041
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