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The Mediating Role of Organizational Citizenship Behavior in the Relationship between Locus of Control, Self-Efficacy, and Employee Performance at Tan Son Nhat International Airport

In: The Vietnamese Economy and the Fourth Industrial Revolution

Author

Listed:
  • Thanh Truc Do Thi
  • Quoc Thy Pham
  • Nguyen Phong Nguyen

Abstract

This study investigates the mediating role of Organizational Citizenship Behavior (OCB) in the relationship between Locus of Control, Self-Efficacy, and Employee Performance at Tan Son Nhat International Airport. The research examines factors influencing employee performance and provides management insights to improve operational efficiency and sustainability. The study highlights the airport’s critical role in regional development, tourism, and export promotion, benefiting the local population and the broader Mekong Delta.The research utilized both qualitative and quantitative methods, including a survey of 252 employees. The analysis employed Cronbach’s Alpha, Confirmatory Factor Analysis (CFA), and Structural Equation Modeling (SEM) to validate the research model and test hypotheses. Results confirm that improving Locus of Control, Self-Efficacy, and OCB positively impacts employee performance, offering valuable implications for airport management and future research in the aviation industry.

Suggested Citation

  • Thanh Truc Do Thi & Quoc Thy Pham & Nguyen Phong Nguyen, 2026. "The Mediating Role of Organizational Citizenship Behavior in the Relationship between Locus of Control, Self-Efficacy, and Employee Performance at Tan Son Nhat International Airport," World Scientific Book Chapters, in: Dong Phong Nguyen & Dinh Thanh Su & Quang Hung Bui & Bich Nguyet Phan Thi & Viet Tien Ho & Nguyen Ph (ed.), The Vietnamese Economy and the Fourth Industrial Revolution, chapter 12, pages 287-308, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811262258_0012
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    JEL classification:

    • P2 - Political Economy and Comparative Economic Systems - - Socialist and Transition Economies

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