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Managing Open Service Innovation: An Introduction

In: Managing Open Service Innovation

Author

Listed:
  • Tor Helge Aas
  • Anne-Laure Mention

Abstract

Two of the hottest topics in the area of innovation management in the last decade have been service innovation and open innovation. The two phenomena are often studied in isolation. It has, however, been suggested that service innovation processes are often characterized by more openness than closeness and that more research is needed to understand how organizations manage open service innovation activities in different contexts. This chapter develops a framework for the management of open service innovation. The framework consists of four distinct contexts within the area of open service innovation management: (1) the management of inbound open service innovation processes, (2) the management of outbound open service innovation processes, (3) the management of resources needed in inbound open service innovation processes, and (4) the management of resources needed in outbound open service innovation processes. The chapter also positions the remaining chapters of this book according to the framework and provides an overview of all chapters.

Suggested Citation

  • Tor Helge Aas & Anne-Laure Mention, 2021. "Managing Open Service Innovation: An Introduction," World Scientific Book Chapters, in: Anne-Laure Mention & Tor Helge Aas (ed.), Managing Open Service Innovation, chapter 1, pages 1-15, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811234491_0001
    as

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    More about this item

    Keywords

    Public Service Organisations; Open Innovation; Service Innovation; Open Service Innovation; Innovation Management; Innovation Processes; Innovation Resources; Inbound Open Innovation; Outbound Open Innovation; Digitalisation; Information Management;
    All these keywords.

    JEL classification:

    • O36 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Open Innovation
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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