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Diagnosing Process Design: A Formal Approach

In: Reengineering In Action The Quest for World-Class Excellence

Author

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  • PEDRO RAMOS

    (Department of Informatics, Instituto Superior das Ciências do Trabalho e da Empresa (ISCTE), 1600 Lisboa, Portugal)

  • JOSÉ LUIZ FIADEIRO

    (Department of Informatics, Faculty of Sciences, University of Lisbon 1700 Lisboa, Portugal)

Abstract

Computational tools that support process design have been widely used in Business Process Reengineering. In order to assist the designer, they use information about the organization (structure, tasks, documents, etc.). However, knowledge and inference about the expected behavior of processes have not been supported to the same extent. In this chapter we redress this situation by showing how the compliance of a process design with respect to organizational rules can be formally analyzed using techniques from artificial intelligence and computer science. Based on these formalisms we have built a software tool that detects incorrect and incomplete designs of organizational process, and helps the designer to decide between alternative choices.

Suggested Citation

  • Pedro Ramos & José Luiz Fiadeiro, 1999. "Diagnosing Process Design: A Formal Approach," World Scientific Book Chapters, in: Chan Meng Khoong (ed.), Reengineering In Action The Quest for World-Class Excellence, chapter 8, pages 131-155, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781848160576_0008
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