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Computer Information Technologies

In: Total Value Development How to Drive Service Innovation

Author

Listed:
  • Frank M Hull
  • Chris Storey

Abstract

Practices exploiting Computer Information Technology (CIT) provide a means of accomplishing tasks that would otherwise be more difficult, if not impossible. The effects of CIT on performance are synergistic as well as direct. Electronic modes of communication help team members from diverse functions and locations exchange information. Processes may be electronically distributed and continually updated. However, CIT is a double-edged sword in that it can augment either mechanistic and/or organic forms of enterprise design. The key for harnessing the value of CIT for realizing a composite system lies in melding socio-technical factors in development operations.

Suggested Citation

  • Frank M Hull & Chris Storey, 2016. "Computer Information Technologies," World Scientific Book Chapters, in: Total Value Development How to Drive Service Innovation, chapter 9, pages 161-177, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781783267149_0009
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