Development of a Systematic Model for Improving Software Quality in the Finanical Service Organization

In the growth of global digital economy, the dynamic widespread of new business is emerging across a wide range of industries. A revolution of technological transformation is directly influencing the highly regulated financial services industry, financial leaders are under very high pressure for the complex technologies and aggressive time to market to meet their customer demands and regulatory changes during the regulatory modernisation of innovative financial technology which requires high quality of software delivery. This paper proposes a new quality management model to improve quality delivery of software through a set of practical assessment criteria from a conceptual quality management model to address quality performance problems which is derived by referencing software quality models and expertise from industry-academia professional through integrating knowledge management principles and software engineering disciplines, and then leveraging Total Quality Management philosophy from the latest European Foundation for Quality Management (EFQM) Excellence Model. The proposed model can be implemented structurally by using self-assessing evaluation criteria based on the fundamental concepts and derived assessment criteria. Hence, a holistic view for strengthening engineering management of software delivery can be established and used to prioritise and determine the right actions to drive sustainable continuous improvement of software quality in order to achieve excellence of software delivery in the regulated financial service organization.