IDEAS home Printed from
   My bibliography  Save this book chapter

Strategic Knowledge Management in Small – and Medium-Sized Enterprises in Transition Economies – Case of Albania


  • Narasimha Rao Vajjhala

    (University of Phoenix, USA)

  • Jelena Vucetic

    (University of Phoenix, USA)


Most organizations, particularly knowledge-based organizations invest significantly in intellectual resources, including individual employee training. However, only some organizations obtain benefit from these investments. Unless organizations plan to strategically leverage the intellectual capital, they are likely to lose their strategic competitive advantage. Small- and Medium-sized Enterprises (SMEs) in transition economies often fail to invest in knowledge management activities because of limited financial and human resources. The strategic impact of knowledge management initiatives in a firm depends on how the organization places in service the tacit and explicit components of knowledge. The purpose of this study is to explore how SMEs in transition economies can benefit from leveraging strategically the knowledge assets in the organization. Interviews were conducted with senior managers from 20 medium-sized enterprises in a transition economy- Albania, four from each of the five key sectors, namely, information and communication technology (ICT), financial services, manufacturing, construction, and retailing. The qualitative data coded from the in-depth interviews was analysed using NVivo® for identifying key themes. Four key themes were identified along with thirteen subthemes. The four key themes are human resources as strategic knowledge asset, adoption of a strategic knowledge management strategy, supporting knowledge management using information systems and technology, and knowledge storage and application. The findings of this study will help SMEs in transition economies identify how knowledge resources in a firm can be strategically leveraged. This study also adds value to the limited literature available on strategic knowledge management in the context of SMEs in transition economies. The abstract of this paper has been presented and published at the MakeLearn and TIIM 2016 International Conference.

Suggested Citation

  • Narasimha Rao Vajjhala & Jelena Vucetic, 2016. "Strategic Knowledge Management in Small – and Medium-Sized Enterprises in Transition Economies – Case of Albania," Managing Innovation and Diversity in Knowledge Society Through Turbulent Time: Proceedings of the MakeLearn and TIIM Joint International Conference 2016,, ToKnowPress.
  • Handle: RePEc:tkp:mklp16:159

    Download full text from publisher

    File URL:
    File Function: full text
    Download Restriction: no

    File URL:
    File Function: Conference Programme
    Download Restriction: no


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:mklp16:159. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Maks Jezovnik (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.