Impact Analysis of Knowledge Sharing Using Knowledge Management System on Effectiveness, Efficiency and Innovation: A Case Study of Bank Indonesia

Bank Indonesia (BI) as the Indonesian Central Bank deals with abundant knowledge regarding Indonesian monetary policies. In order to properly manage their knowledge, Bank Indonesia has implemented knowledge management system, abbreviated as BLINK to encourage knowledge sharing amongst their staffs. Unfortunately, the knowledge management system (KMS) which had developed by Bank Indonesia has not been utilized as it was expected since the staffs rarely access their knowledge management system. To date, there never been analysis conducted on BI’s knowledge management system impact to the knowledge sharing process. This research analyses the impact of knowledge sharing using knowledge management system in Bank Indonesia. The research covers the process aspects of knowledge management system namely effectiveness, efficiency, and innovation. The research model in this research is based on the Becerra-Fernandez et.al model which was developed in 2004. The system administrators of the BLINK from all departments were became the respondents of the questionnaire. Partial Least Square (PLS) technique is used to analyze data considering it is the most appropriate technique to analyze the total collected data. The result stated that knowledge sharing gives positive impact to the effectiveness, efficiency, and innovation. The suggestion based on result of research is to improve knowledge sharing on IT infrastructure, trust, attitude, reward system, and support of top management.