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Designing Knowledge Management System in a Social Enterprise

Author

Listed:
  • Wasinee Noonpakdee

    (Thammasat University, Thailand)

  • Acharaphun Phothichai

    (Thammasat University, Thailand)

Abstract

Knowledge management systems have been employed in many organizations to manage information and knowledge effectively in order to obtain sustainable competitive advantages. This research aims to design knowledge management system for a social enterprise in Thailand. An in-depth Interview is conducted to understand the characteristics of social enterprise and the critical issues related to knowledge management in the organization. The significant knowledge and user requirements are explored. According to the result, knowledge management application consists of four main features: 1) Knowledge Management Module/Content Management System 2) Community of Practice system, 3) Learning Management System, and 4) Analytics and Virtualization. The framework for knowledge management system is proposed to be a guideline for implementing a knowledge management system in the social enterprise.

Suggested Citation

  • Wasinee Noonpakdee & Acharaphun Phothichai, 2015. "Designing Knowledge Management System in a Social Enterprise," Managing Intellectual Capital and Innovation for Sustainable and Inclusive Society: Managing Intellectual Capital and Innovation; Proceedings of the MakeLearn and TIIM Joint International Conference 2,, ToKnowPress.
    • Handle: RePEc:tkp:mklp15:509-514
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