IDEAS home Printed from https://ideas.repec.org/h/tkp/mklp15/257-264.html
   My bibliography  Save this book chapter

Importance and Evaluation of Complexity-Causing and Increasing Factors as a Determining Success Indicator in Outsourcing Operations

Author

Listed:
  • Frank Rennung

    (Universitatea Politehnica Timisoara, Romania)

  • Caius Luminosu

    (Universitatea Politehnica Timisoara, Romania)

  • Anca Draghici

    (Universitatea Politehnica Timisoara, Romania)

Abstract

A substantial goal of complexity management consists of the avoidance of the so-called complexity trap, especially in large outsourcing operations. A recent study, in which a number of large companies participated, who had once outsourced services, confirmed that 70% of them have made significant negative experiences with outsourcing and again aspire an insourcing of services. As one of the main reasons for this ‘hidden complexity’ has been indicated, which some years previous was one determining motives for the outsourcing. The aim of this paper is to provide a model for evaluating complexity-causing and -increasing factors. Based on the most recent theories in complexity management, success determining factors are being identified and the complexity-causing and increasing factors confirmed by means of an industry survey. The result of the paper is a management model to identify complexity in business situations for example in outsourcing, in addition to the results of the expert survey on the impact of complexity are discussed and evaluated.

Suggested Citation

  • Frank Rennung & Caius Luminosu & Anca Draghici, 2015. "Importance and Evaluation of Complexity-Causing and Increasing Factors as a Determining Success Indicator in Outsourcing Operations," Managing Intellectual Capital and Innovation for Sustainable and Inclusive Society: Managing Intellectual Capital and Innovation; Proceedings of the MakeLearn and TIIM Joint International Conference 2,, ToKnowPress.
    • Handle: RePEc:tkp:mklp15:257-264
    as

    Download full text from publisher

    File URL: http://www.toknowpress.net/ISBN/978-961-6914-13-0/papers/ML15-051.pdf
    File Function: full text
    Download Restriction: no
    File URL: http://www.toknowpress.net/ISBN/978-961-6914-13-0/MakeLearn2015.pdf
    File Function: Conference Programme
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:mklp15:257-264. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Maks Jezovnik (email available below). General contact details of provider: http://www.toknowpress.net/proceedings/978-961-6914-13-0/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.