IDEAS home Printed from https://ideas.repec.org/h/tkp/mklp14/1217-1225.html
   My bibliography  Save this book chapter

Measurement of Business Processes

Author

Listed:
  • Grzegorz Grela

    (Maria Curie Sklodowska University, Poland)

Abstract

To be able to manage the processes it is essential to possess information on the current progress of the processes as well as past performance. This requires to create for each process particular indicators that measure its performance. By comparing the past values of indicators the process owner may calculate the progress made in improving the quality of process. Most business processes are described by at least few measures, which may be on different levels and often may be expressed in different units. Using business intelligence systems, there is a need to express the performance of the process using a single complex indicator. The use of information technologies to manage processes makes it possible to automate many activities that previously were performed by the process owner. This paper presents the significance of business process management (BPM) as well as tools and methods supporting BPM. There are recommendations with regard to the design of process performance measures and proposition of the five aggregation function based on both compensatory and non-compensatory models, that may be used in business intelligence systems.

Suggested Citation

  • Grzegorz Grela, 2014. "Measurement of Business Processes," Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014,, ToKnowPress.
    • Handle: RePEc:tkp:mklp14:1217-1225
    as

    Download full text from publisher

    File URL: http://www.toknowpress.net/ISBN/978-961-6914-09-3/papers/ML14-723.pdf
    File Function: full text
    Download Restriction: no
    File URL: http://www.toknowpress.net/ISBN/978-961-6914-09-3/MakeLearn2014.pdf
    File Function: Conference Programme
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:mklp14:1217-1225. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Maks Jezovnik (email available below). General contact details of provider: http://www.toknowpress.net/proceedings/978-961-6914-09-3/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.