IDEAS home Printed from https://ideas.repec.org/h/tkp/mklp13/83-96.html
   My bibliography  Save this book chapter

Customer-Driven Innovation in theMental Health Sector: Preliminary Findings of Three Mental Health Hospitals in Greece

Author

Listed:
  • Stavros Sindakis

    (Institute for Knowledge & Innovation, Thailand)

  • Konstantinos Biginas

    (Institute for Knowledge & Innovation, Thailand)

Abstract

In the highly competitive health care market, corporations need to develop successful new services that meet the needs of customers. This is a complex system consisting of many actors and interest groups, and while there are many development opportunities, they seem in many cases dispersed and fragmented. Little has been written about how new health services are developed and to what extent should patients be involved in the development process. Furthermore, little in-depth research has been conducted into how entrepreneurial opportunities can be developed by health care organisations from patient-oriented services. The paper reviews relevant literature and develops a model that investigates and explores the level of patient involvement required for successful new service development and how these new services could aid the cases organisations with establishment and growth in the sector of mental health hospitals. The contributions of this paper are deemed to be important especially since evidence and measurement of relevant outcomes from interventions in the mental health sector in Greece are somewhat limited and non-comprehensive. Qualitative research techniques were applied to address the research questions. The preliminary findings show that health care organisations should adopt service innovation processes, involving users in the design and development of new offerings. This will also give them the ability to identify further entrepreneurial opportunities in the wider sector of health services.

Suggested Citation

  • Stavros Sindakis & Konstantinos Biginas, 2013. "Customer-Driven Innovation in theMental Health Sector: Preliminary Findings of Three Mental Health Hospitals in Greece," Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013, ToKnowPress.
  • Handle: RePEc:tkp:mklp13:83-96
    as

    Download full text from publisher

    File URL: http://www.toknowpress.net/ISBN/978-961-6914-02-4/papers/ML13-227.pdf
    File Function: full text
    Download Restriction: no

    File URL: http://www.toknowpress.net/ISBN/978-961-6914-02-4/MakeLearn2013.pdf
    File Function: Conference Programme
    Download Restriction: no

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tkp:mklp13:83-96. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alen Jezovnik). General contact details of provider: http://www.toknowpress.net/proceedings/978-961-6914-02-4/ .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.