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Commercial and Regulatory Challenges for Postal e-Services in Switzerland

In: The Future of the Postal Sector in a Digital World

Author

Listed:
  • Christian Jaag

    (Swiss Economics)

  • Martin Maegli

    (Swiss Post)

  • Denis Morel

    (Swiss Post)

Abstract

Swiss Post has been innovating for several years, strengthening its expertise as an actor in the digital world and exploiting the unique selling propositions it owns in the physical world. The emergence of the Internet in combination with gradual liberalization has given rise to new customer needs, increased and changing competition as well as new business models in the postal sector. The rationale for Swiss Post’s investment in postal e-services is twofold: First, new services may enhance the value of traditional services by adding complementary services; second, they may compensate losses due to the progressing substitution of physical letter mail which progresses at a rate of about 2 % per year.

Suggested Citation

  • Christian Jaag & Martin Maegli & Denis Morel, 2016. "Commercial and Regulatory Challenges for Postal e-Services in Switzerland," Topics in Regulatory Economics and Policy, in: Michael Crew & Timothy J. Brennan (ed.), The Future of the Postal Sector in a Digital World, pages 231-245, Springer.
    • Handle: RePEc:spr:topchp:978-3-319-24454-9_15
    DOI: 10.1007/978-3-319-24454-9_15
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    Keywords

    Electronic Health Record; Postal Service; Traditional Service; Digital Service; Electronic Service;
    All these keywords.

    JEL classification:

    • L43 - Industrial Organization - - Antitrust Issues and Policies - - - Legal Monopolies and Regulation or Deregulation
    • L51 - Industrial Organization - - Regulation and Industrial Policy - - - Economics of Regulation

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