IDEAS home Printed from https://ideas.repec.org/h/spr/topchp/978-0-387-29744-6_12.html
   My bibliography  Save this book chapter

The Economic Implications of Quality of Service Regulation in a Liberalized Postal Market

In: Progress toward Liberalization of the Postal and Delivery Sector

Author

Listed:
  • Tom Balogh

    (Postcomm)

  • Richard Moriarty

    (Postcomm)

  • Paul Smith

    (Postcomm)

  • Roisin Doherty

    (Postwatch)

  • Ian Leigh

    (Postwatch)

Abstract

The future shape of the quality of service regulation in the UK has received much attention recently as Postcomm, the regulator, develops proposals for a new price control for Royal Mail, the dominant supplier, to apply from April 2006. This includes financial incentives to achieve quality of service performance that meets customers’ needs. Customers are keen that their voices are heard in the development of these proposals, and Postwatch, the statutory consumer council, has been leading efforts to understand what customers want from Royal Mail so new targets take account of customers’ needs. Postcomm’s price control review formally commenced in March 2004 and the control will apply from April 2006. It is proposed to last for four years. This represents the first concerted effort to put in place a quality of service regime for postal services in the UK based on empirical evidence from customers and will be based on customer research by MORI and consultation by both Postwatch and Postcomm.

Suggested Citation

  • Tom Balogh & Richard Moriarty & Paul Smith & Roisin Doherty & Ian Leigh, 2006. "The Economic Implications of Quality of Service Regulation in a Liberalized Postal Market," Topics in Regulatory Economics and Policy, in: Michael A. Crew & Paul R. Kleindorfer (ed.), Progress toward Liberalization of the Postal and Delivery Sector, chapter 0, pages 193-208, Springer.
  • Handle: RePEc:spr:topchp:978-0-387-29744-6_12
    DOI: 10.1007/978-0-387-29744-6_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:topchp:978-0-387-29744-6_12. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: . General contact details of provider: http://www.springer.com .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.