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The Economic Implications of Quality of Service Regulation in a Liberalized Postal Market

In: Progress toward Liberalization of the Postal and Delivery Sector

Author

Listed:
  • Tom Balogh

    (Postcomm)

  • Richard Moriarty

    (Postcomm)

  • Paul Smith

    (Postcomm)

  • Roisin Doherty

    (Postwatch)

  • Ian Leigh

    (Postwatch)

Abstract

The future shape of the quality of service regulation in the UK has received much attention recently as Postcomm, the regulator, develops proposals for a new price control for Royal Mail, the dominant supplier, to apply from April 2006. This includes financial incentives to achieve quality of service performance that meets customers’ needs. Customers are keen that their voices are heard in the development of these proposals, and Postwatch, the statutory consumer council, has been leading efforts to understand what customers want from Royal Mail so new targets take account of customers’ needs. Postcomm’s price control review formally commenced in March 2004 and the control will apply from April 2006. It is proposed to last for four years. This represents the first concerted effort to put in place a quality of service regime for postal services in the UK based on empirical evidence from customers and will be based on customer research by MORI and consultation by both Postwatch and Postcomm.

Suggested Citation

  • Tom Balogh & Richard Moriarty & Paul Smith & Roisin Doherty & Ian Leigh, 2006. "The Economic Implications of Quality of Service Regulation in a Liberalized Postal Market," Topics in Regulatory Economics and Policy, in: Michael A. Crew & Paul R. Kleindorfer (ed.), Progress toward Liberalization of the Postal and Delivery Sector, chapter 0, pages 193-208, Springer.
    • Handle: RePEc:spr:topchp:978-0-387-29744-6_12
    DOI: 10.1007/978-0-387-29744-6_12
    as

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