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Warranty Claims Data

In: Warranty Data Collection and Analysis

Author

Listed:
  • Wallace R. Blischke
  • M. Rezaul Karim

    (Rajshahi University)

  • D. N. Prabhakar Murthy

    (The University of Queensland)

Abstract

Data are collected to extract information, which in turn generates knowledge. An understanding of this is important in any data collection and analysis. Warranty claims data are the data that can be collected during the servicing of claims under warranty. In this chapter, we deal with the different types of data that can be collected during the warranty servicing process. We discuss the classification of warranty claims data. This involves four categoriesᾢproduct related, customer related, service agent related and cost related. Some details of the data for each category are given. Various uncertain factors that affect the collection of warranty claims data are discussed briefly. The chapter concludes with a discussion of the use of warranty claims data for effective management of warranty from a product life cycle perspective.

Suggested Citation

  • Wallace R. Blischke & M. Rezaul Karim & D. N. Prabhakar Murthy, 2011. "Warranty Claims Data," Springer Series in Reliability Engineering, in: Warranty Data Collection and Analysis, chapter 0, pages 61-77, Springer.
    • Handle: RePEc:spr:ssrchp:978-0-85729-647-4_4
    DOI: 10.1007/978-0-85729-647-4_4
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