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Use of Warranty Data for Improving Current Products and Operations

In: Warranty Data Collection and Analysis

Author

Listed:
  • Wallace R. Blischke
  • M. Rezaul Karim

    (Rajshahi University)

  • D. N. Prabhakar Murthy

    (The University of Queensland)

Abstract

For existing products, the analysis of warranty data allows a manufacturer to evaluate various performance measures at the product and business levels, and to assess these relative to the targets defined during the front-end feasibility and design stages of the product life cycle. If the actual performance measures differ significantly from the target values, actions are needed to correct the underlying problems, which may be design, production, customer-related, and/or warranty servicing problems. Total Quality Management (TQM) provides an approach for addressing these through continuous improvement. In this chapter, we look at the use of warranty data for continuous improvement of the product and the manufacturing process by identifying the underlying causes and implementing effective strategies for solving the problems identified.

Suggested Citation

  • Wallace R. Blischke & M. Rezaul Karim & D. N. Prabhakar Murthy, 2011. "Use of Warranty Data for Improving Current Products and Operations," Springer Series in Reliability Engineering, in: Warranty Data Collection and Analysis, chapter 0, pages 381-414, Springer.
    • Handle: RePEc:spr:ssrchp:978-0-85729-647-4_15
    DOI: 10.1007/978-0-85729-647-4_15
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