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Introduction

In: Healthcare Analytics

Author

Listed:
  • Diwakar Gupta

    (The University of Texas at Austin)

Abstract

This is the introductory chapter of Part III of the book. It explains customer service models and operations strategy paradigms. It also explains hospital revenue models, especially the DRG-based payment system used for inpatient care in the USA. Finally, it describes regulations that have a direct bearing on hospitals’ ability to realize efficient operations. This chapter may be discussed with the Prime Health Partners short case, which describes the late-start problem linked to pre-op operations. The case comes with data. It helps focus attention on the analysis of root causes of delays and the consequences of various strategies for achieving on-time starts of surgeries.

Suggested Citation

  • Diwakar Gupta, 2026. "Introduction," Springer Texts in Business and Economics, in: Healthcare Analytics, chapter 0, pages 63-75, Springer.
    • Handle: RePEc:spr:sptchp:978-3-032-24835-0_9
    DOI: 10.1007/978-3-032-24835-0_9
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