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Case 9: Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency

In: Strategic Human Resource Management and Employment Relations

Author

Listed:
  • S. Simone

    (University of Cagliari)

  • L. Giustiniano

    (LUISS Guido Carli University)

  • R. Pinna

    (University of Cagliari)

Abstract

Ms. Wolf is the Director of a large agency, a branch of a national public administration dealing with formal compliance and respect of the law. Her “military branch” is made of civil servants working as inspectors. Ms. Wolf has recently noted a growing level of absenteeism, conflicts at work, and rising employee turnover. Not being an expert in the field, she has started reading a book on people management but what she reads does not look totally convincing to her. She read: “Happy employees → happy customers → happy employees.”

Suggested Citation

  • S. Simone & L. Giustiniano & R. Pinna, 2022. "Case 9: Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency," Springer Texts in Business and Economics, in: Ashish Malik (ed.), Strategic Human Resource Management and Employment Relations, edition 2, pages 271-277, Springer.
    • Handle: RePEc:spr:sptchp:978-3-030-90955-0_25
    DOI: 10.1007/978-3-030-90955-0_25
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